Q: Why can Youye be trusted?
A: We hire experienced and skillful welding and weaving staff only to achieve the best craftsmanship while many factories hire interns or entry-level beginners. Besides, professional, fast, proactive, integrate and considerate service is available here. Q: What advantages does Youye have?
A: We have contracted designers to develop new products every month. Choosing our products can easily distinguish you from your competitors. Q: What are the features of rattan furniture from Youye?
A: The rattan furniture can be used in many places like garden, patio, restaurant, hotel, villa, beach, resort, cafe, restaurant, lobby and living room. It is also durable, washable, light-weight and easy to move. Q: What quality certifications can you provide?
A: We can provide SGS testing reports of aluminum, rattan regarding material quality and weathering performance. |
Q: How long will my order be delivered?
A: It depends on the quantity and the models. Normally our lead time is 25-35 days. Q: What can be done if products are damaged when I receive them ?
A: Don't worry. If the damage is proved to happen before loading, we'll hold the responsibility and replace them for you.
If it's proved to happen during the sea transportation and our term is CIF, we will claim this to our insurance company and pay you the compensation.
If the term is FOB, you will need to claim this to your insurance company or shipping company on your own. Q: Can I order one set for sample?
A: Yes, sample order is acceptable for us. But usually a sample will cost much more for our factory. Hope you understand. In order to provider more specific information, may I know whether this sample is for showroom retailing or for sample room display? And may I know more about your company? Is outdoor product new in your company? Please don't hesitate to contact us if you have any question. Look forward to receiving more details from you.
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Q : How should the woven furniture be cleaned?
A:To clean your woven furniture, rinse the frame with fresh water using a high hose pressure. Be careful to avoid any teak details on the furniture as the high pressure can erode the surface of the timber. Optionally, you may wash the woven material with mild detergent and warm water using a soft brush. After washing, rinse with fresh water until there are no soap bubbles remaining. Allow the furniture to air-dry. If using a specialty outdoor furniture cleaner, avoid using a foaming product, as foam cleaners can leave residue in the gaps of the weaving and later attract dirt. Q: How should woven furniture be stored for the winter?
A: Youye recommends that woven furniture be stored for the winter in climates exposed to snow and freezing temperatures. Furniture must be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing structural damage. Always thoroughly clean your furniture before placing in storage. The best place to store your furniture is a dry garage, garden shed, or basement. You may also store your woven furniture outdoors using breathable furniture covers. Q : Can I leave my cushions outside all year round?
A:Cushions should be stored for the winter in climates exposed to snow and freezing temperatures. Cushions should be cleaned and allowed to air dry before placing into storage. Always store cushions in a dry, well ventilated area. |
